Privacy Policy

Effective date: January 21, 2026
Last updated: August 28, 2026

Who we are

Our website address is: https://hendrixresidentialgroup.com

Contact:

Email: privacy@hendrixresidentialgroup.com

What personal data we collect and why we collect it

Information you provide to us

We collect information you choose to provide when you:

Fill out a form on our website

Request information about buying, selling, investing, or partnering

Subscribe to emails or updates

Communicate with us by email, phone, or text

This information may include your name, email address, phone number, message content, and any details you submit about your real estate needs (such as preferred neighborhoods, budget range, timeline, and property criteria).

We use this information to:

Respond to your requests and communicate with you

Provide real estate services and support

Send requested updates and communications

Improve our website and services

Protect the site, prevent fraud, and reduce spam

Our mobile app

Our website links to Austin Homes For Sale, our mobile app, which is available through the Apple App Store and Google Play. The app is a separate service with its own privacy practices and its own data collection. Downloading and using the app is governed by the app's own privacy disclosures and by the terms of the app store you download it from, not by this policy.

Contact forms and CRM systems

When you submit a form on our site, your information may be stored in our website database and routed into Follow Up Boss so we can respond and follow up. Follow Up Boss may also send email communications on our behalf when you opt in or request information.

Email communications

We use Follow Up Boss to send and manage email communications, including responses to inquiries and any updates you request. You can unsubscribe from marketing emails at any time using the link in the email. If you need help, contact us at privacy@hendrixresidentialgroup.com.

Newsletters and mailing lists

We use Mailchimp to manage our mailing lists and send newsletters, including our off-market and early-access list. When you subscribe, the name and email address you provide are stored in Mailchimp.

Mailchimp may record whether you open our emails and which links you select. We use this to understand which content subscribers find useful.

You can unsubscribe at any time using the link at the bottom of any newsletter. Unsubscribing from the newsletter does not remove you from our records if you have separately contacted us about a real estate matter.

Cookies and similar technologies

We use cookies and similar technologies to help our website function and remember preferences.

Cookies are small files stored on your device. You can control cookies through your browser settings. If you disable cookies, some site features may not work as intended.

Embedded content from other websites

Pages on this site may include embedded content (for example, videos, images, maps, or social posts). Embedded content behaves the same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with embedded content, including tracking your interaction if you have an account and are logged in to that website.

Who we share your data with

We share personal data only as needed to operate this website and provide services, including with:

Follow Up Boss (forms, CRM, and email communications)

Mailchimp (newsletters and mailing lists)

Squarespace (website hosting and infrastructure)

We do not sell your personal information.

How long we retain your data

We retain personal data only as long as needed for the purposes described in this policy, unless a longer retention period is required by law or necessary for legitimate business purposes (such as resolving disputes or enforcing agreements).

Form submissions and CRM records (Follow Up Boss): retained for as long as reasonably necessary to respond to inquiries and manage ongoing relationships

Marketing email records (Follow Up Boss): retained until you unsubscribe or request deletion

Newsletter subscriptions (Mailchimp): retained until you unsubscribe or request deletion

What rights you have over your data

Depending on where you live, you may have the right to request access to, correction of, or deletion of personal data we hold about you.

You can request an exported file of the personal data we hold about you, including any data you provided. You can also request that we erase personal data we hold about you. This does not include data we must keep for administrative, legal, or security purposes.

To make a request, contact us at: privacy@hendrixresidentialgroup.com

Your privacy choices

Cookie controls

You can control cookies through your browser settings. You can also clear cookies at any time.

Opting out of marketing emails

You can unsubscribe at any time using the link in any marketing email.

Where your data is sent

Some service providers we use may process data outside your state or country. When this occurs, we rely on appropriate safeguards as required by applicable law.

Children's privacy

This site is not intended for children under 13, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

Service provider list

We may use the following categories of service providers to help operate our website and provide services:

CRM, forms, and email tools: Follow Up Boss

Newsletter and mailing list tools: Mailchimp

Website hosting and infrastructure: Squarespace

Embedded media providers (when used): video, map, and social platforms that may appear via embedded content

SMS/Text Messaging

By providing your phone number and opting in to receive text messages from Hendrix Residential Group, you consent to receive informational and conversational messages related to your inquiry or transaction. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or reply HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

SMS Terms and Conditions

We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.

You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at mhendrix@hendrixresidentialgroup.com.

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, contact your wireless provider.

If you have any questions regarding privacy, please read our privacy policy: https://hendrixresidentialgroup.com/privacy-policy/